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JOIN BB.Q REWARDS!

How it works

SIGN UP NOW!

Just for signing up, you’ll also receive 7,000 points to your account today.



Tiers

Earn points for every $1 you spend

Basic
$1 = 100 pts
With the Basic tier, earn 100 pts for every $1 spent on qualifying purchases!

Intermediate
$1 = 110 pts
With the Intermediate tier, earn 110 pts for every $1 spent on qualifying purchases!

Advanced
$1 = 120 pts
With the Advanced tier, earn 120 pts for every $1 spent on qualifying purchases!

Premium
$1 = 130 pts
With the Premium tier, earn 130 pts for every $1 spent on qualifying purchases!

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FAQs

1. Creating & Managing Your Account

What is bb.q Rewards?

bb.q Rewards is a tiered membership program where members earn points with every qualifying purchase and can advance to higher tiers by revisiting bb.q Chicken. Points can be redeemed for available rewards, and bb.q Rewards members can progress through tiers based on their annual spending.

How do I sign up?

To create an account online, please download the bb.q Chicken app or visit the bb.q Chicken website. From there, you can sign up and log in to your account by completing the required sections such as phone number, email address, password, and birthday to distinguish your account. Upon creating your account, you will receive a verification email to your registered email address. You must verify your account to start receiving benefits and earning points.

How old do I have to be to join?

You must be at least 13 years of age to participate in the program or to redeem guest offers. Individuals under the legal age in their jurisdiction must obtain permission from a parent or legal guardian to participate in the program. Certain aspects of the program are only available to those who are at least 18 years of age. Accounts are limited to one individual per account.

Are there any costs or fees to be a member?

No, joining is free, so be sure to check out our program and sign up today!

How do I change my bb.q Rewards account?

If you would like to update your account information, please sign in by visiting my.spendgo.com/bbqchicken or use the bb.q Chicken app and select “My Profile” or “Account” accordingly. Then, choose “Edit” to update your profile details, including your email address and other information.

Please note that your phone number serves as your unique ID and cannot be changed. If you require further assistance, please contact support@spendgo.com for help.

What should I do if I forget my password?

(a) To reset your password online:
– Visit  my.spendgo.com/bbqchicken
– Below the sign-in fields, select “Forgot your password?”
– Enter the email address associated with your account and then press “Reset Your Password”.
– You will receive an email with a link to reset your password. Click the “Reset Your password” button in your email to proceed. (Note: If you don’t see the email, please check your spam or junk folders.)
– Enter and confirm your new password, then press “Reset”.
– If you didn’t request a password reset, you can ignore the email.

(b) To reset your password through the mobile app: (confirmation required by DD)

How does bb.q Chicken use my personal data?

Your privacy is important to us. We sometimes collect information you share with us in order to create a more personalized experience and to adapt based on your feedback. However, we do not sell or otherwise provide your personal information to third parties for any reason, except as required by law.

How do I delete my account?

Customers can go to this link: https://www.spendgo.com/help-rewards. And click on the button “Delete My Account.”

2. Benefits & Tiers

What is the point structure of bb.q Rewards?

(a) The number of points you receive from qualifying purchases varies by tier.
(b) For example, in the Basic tier a qualifying purchase of $34.82 will earn 3,400 points, and a qualifying purchase of $8.79 will earn 800 points.

How do I earn bb.q Rewards points?

(a) For in-store purchases, enter your phone number on the terminal at checkout before paying or provide your phone number to the crew member. For online orders, sign-in to your account before placing your order.
(b) Points are not earned for third-party delivery orders, the purchase of gift cards, coupons, discounts, gratuity, taxes and other exclusions.
(Points are earned if you use a gift card as payment, but are not earned if you purchase a gift card. Points are not earned for third party delivery, gratuities, coupons, discounts or receipt adjustments.)
(c) You will not receive points for any amounts paid in delivery fees, small order fees, surcharges, gratuity, sales, use or other transactional taxes.

How can I use my points?

(a) Once you accumulate eligible points, you can convert them into reward items using your points. These items will then be added to your account as coupon status.
(b) You must register your account to unlock rewards. If your account is not registered, points will be earned and rewards will be generated, but you will be unable to redeem rewards until the account is registered.

Once I receive status as another tier, how long does it last?

(a) Member tier status will be updated every Monday. To maintain a particular member tier status each year, members must meet particular requirements. If the requirements are not met, the status will not be maintained. Members have until December 31st each year to reach or maintain their status. On January 1st, points toward tier status will reset to zero, and points do not rollover.
(b) For example, if you reach another tier on December 30th, your tier status will be reset on January 1st.

Do I get anything for signing up?

Yes, just for signing up, you’ll get 7,000 points loaded into your rewards account!

When will I receive my birthday coupon?

(a) Your birthday coupon will be loaded into your rewards account 3 days prior to your birthday. You will have 30 days to redeem your coupon in-store, with a choice of any Ddeok-Bokki or kimchi fried rice. To redeem your birthday coupon, you must meet a minimum spend of $15 to use the reward.
(b) Please note that you can redeem the coupon at participating program locations only, and it’s possible that some locations may not have that menu item available.

Can I receive points for my purchase if I forgot to enter my phone number at checkout or scan?

Yes, if you forgot to accumulate points during your transaction at a bb.q Chicken location, please visit our website and sign into your account. You’ll find an “Add Points” button. Please provide either the Receipt Code and Date of Purchase or the Order/Check number, Date of Purchase, and Purchase Total based on the receipt you have. We will review your request and add the points to valid transactions.

Do bb.q Rewards points expire at the end of the year?

No, your points will expire after 12 months of no purchases. For instance, if your latest purchase is on January 1st of this year, and you do not place any orders for the rest of the year, your entire points balance will expire at the end of the year.